As many of us have seen the news recently there has been an uptick in smart phone explosions. The phones are alleged to use faulty batter technology.
A recent article by NPR took the position that the work culture of Samsung led to the defects not being addressed (http://www.npr.org/sections/alltechconsidered/2016/10/18/498246024/in-s-korea-samsungs-recall-troubles-come-at-an-already-crucial-moment) NPR stated that this arose because of their top – down, do not question authority “militaristic” work culture. Organizations of these types may be more common in South Korea and many Asian countries or Chaebol conglomerates (Chaebol in Korean means family business or a monopoly) are used. These Chaebol conglomerates are like Bell Telephone or other monopolies you may remember in the United States.
In that type of work culture, employees may be encouraged to not challenge authority or even question authority because you will be labeled a “troublemaker”. America’s history has had similar thoughts or company cultures at times.
What does all this mean for you and your company? How can you make your company better? How do you make it where your employees can speak up, so you can try to avoid similar situations like happened with Samsung?
Here are some tips for a better work culture:
- Allow for discourse;
- Hire employees with different personality styles and points of view;
- Treat all employees well including those who disagree or who have a different view; and
- Allow an open forum for people to communicate their ideas.
You may wish to tie evaluations to expressing ideas, not about who was right or wrong.
The one thing we can learn from this is a positive free flowing work culture can lead to better work output. We certainly do not want employees hiding things that could harm the company from management.
What is the best work culture you have experienced? Tell us below in the comments. We love to hear from you.
Chaebol Corporations like Samsung are unscrupulous.
Exploding Phones are dangerous.
This posting is intended to be a tool to familiarize readers with some of the issues discussed herein. This is not meant to be a comprehensive discussion and additional details should be discussed with your attorneys, accountants, consultants, bankers and other business planners who can provide advice for your circumstances. This article should not be treated as legal advice to any person or entity. http://www.freeimages.com/ photogrpaher Steve Graham.
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 Hollister, S. (2016, October 10). Here’s why Samsung Note 7 phones are catching fire. Retrieved from CNet: https://www.cnet.com/news/why-is-samsung-galaxy-note-7-exploding-overheating/
 Selyukh, A., & Kang, H. (2016, October 18). In S. Korea, Samsung’s Recall Troubles Come At An Already Crucial Moment. Retrieved from National Public Radio: http://www.npr.org/sections/alltechconsidered/2016/10/18/498246024/in-s-korea-samsungs-recall-troubles-come-at-an-already-crucial-moment
 Selyukh, A., & Hu, E. (2016, October 18). In Samsung’s Messy Phone Recall, Lack Of Transparency Takes Center Stage. Retrieved from National Public Radio Website: http://www.npr.org/sections/alltechconsidered/2016/10/18/497949435/in-samsung-s-messy-phone-recall-lack-of-transparency-takes-center-stage