There’s an interesting phenomenon these days. A lot of times, people will rather avoid a question than take responsibility for the answer. I see this in sales conversations, I see it in personal exchanges, and I see it elsewhere in life. What do we do as individuals to make sure that we’re doing the right things? One of the things to do is to take responsibility for the answers, good or bad. This will build trust and understanding, which will lead to sales and better long term relationships. Furthermore, people know when you’re dodging their questions.
It doesn’t take a rocket scientist to know when you ask a question and don’t get an answer back that something is missing, something is not working correctly in that relationship. What do we do? We need to make sure that we answer questions honestly and forthright, even if they’re not in our best interest because the relationship is more important than the particular answer. Maybe you lose a customer. Maybe you change a personal relationship because of an answer. Maybe you honestly don’t want to go to that concert. Maybe you don’t want to see that particular friend. By addressing it directly, you create trust and build an ongoing relationship. By dodging the question, the other person knows that you’ve avoided the issue, and they file that away. Trust is a road in the relationship that’s worth pursuing. Don’t dodge people’s questions. They know what’s going on. Make sure you answer things, even if the answer’s painful, and then move onto the next steps.
What’s been your experience with this? Have you dealt with people that dodge questions? Did it upset you? What did it do for the long term relationship? Join us in the comments below and let us know about your experience.
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This posting is intended to be a tool to familiarize readers with some of the issues discussed herein. This is not meant to be a comprehensive discussion and additional details should be discussed with your attorneys, accountants, consultants, bankers and other business planners who can provide advice for your circumstances. Each case is unique. Past results do not guarantee future outcomes. This article should not be treated as legal advice to any person or entity. Freeimages.com/photographer Alistair Williamson.
About the Author
R. Shawn McBride is the Chief Innovation Officer at McBride For Business, LLC. His signature keynote, The 3 Laws of Empowerment, gives audiences an entertaining look at how they can prepare, plan and protect themselves. You can email R. Shawn McBride or (214) 418-0258.