R. Shawn McBride recently spoke about dealing with problem attitudes in business.
Hey, everyone! Shawn here with you. I want to talk about getting ahead of problem attitudes. We see them in organizations. We see them crop up from time to time, and we need to get ahead of these. We need to cut out problem attitudes before they become big problems. So, it’s something we constantly want to be assessing because these are going to break down negotiations.
We’ve talked about negotiations and negotiations being controlled conversation, and having problem attitudes is terrible for conversation, so we want to keep the conversation open. And this is not just at any single level, this is organization-wide. We want to work with the entire team, and we’re looking for problems as they’re happening. If we’re seeing a problem attitude, if somebody’s not treating the customers the way the owner would, we want to step in front of it. We work very hard for those leads, and we’ve got to cut those problem attitudes out.
We also see it on the flip side. Sometimes vendors or customers give us problem attitudes, and if you see this as a repeated pattern, you probably want to get rid of that vendor or that customer. I know that’s difficult, particularly on a customer’s side, because you’re cutting off your own revenue stream. But think about the resources and time that problem attitude’s causing, not only the direct time that you’re dealing with that person but the psychic energy and the stuff that you can’t focus on your business.
A lot of professionals talk about the fact you have a certain power bank. You have an amount of energy you can put into decision-making, and if you save that energy for the important stuff, you’re going to do more, and if you’re wasting your time on a problem attitude vendor or customer, you’re losing that energy for other places of your business. So we want to nip these things in the bud. We want to work through them throughout the organization. We want to put training and knowledge in place and we want to have some checks and balances throughout the organization to make sure that these things aren’t leaking out of our organization. And then when they’re in the organization, we’re cutting them off at the pass.
So, if this is something that’s resonating with you, if you’re dealing with these types of management issues, reach out to me. We’d love to talk to you about it, see what’s going on there. The McBride for Business YouTube channel, subscribe to it. We’ve got a lot of great content for you. Same with the R. Shawn McBride public page on Facebook. Like it, join our community, be part of our team. Let’s talk about these issues. McBride for Business blog and McBride Attorneys blog. Both have great content on this.
Get your business evaluation checklist at McBride for Business, and do reach out to me. Let me know how I can help you, and it could be a variety of forms. It could be an informal video on a generic subject like this, I can come in and help your organization one-on-one, or we can get into something more custom, some coaching, training, maybe a keynote at your angle, a meeting. We’d love to expose these ideas to your organization. Let’s get things moving forward.
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This posting is intended to be a tool to familiarize readers with some of the issues discussed herein. This is not meant to be a comprehensive discussion and additional details should be discussed with your attorneys, accountants, consultants, bankers and other business planners who can provide advice for your circumstances. Each case is unique. Past results do not guarantee future outcomes. This article should not be treated as legal advice to any person or entity. Freeimages.com/photographer Alvaro Prieto.
About the Author
R. Shawn McBride is the Chief Innovation Officer at McBride For Business, LLC. His signature keynote, The 3 Laws of Empowerment, gives audiences an entertaining look at how they can prepare, plan and protect themselves. You can email R. Shawn McBride or (214) 418-0258.