McBride for Business Blog

Have a Problem, it’s One of Two Things: It’s Your Employee or It’s the Procedures

August 16, 2017 // R. Shawn McBride // No Comments »

As our business grows, we continue to implement more and more procedures and become more structured on how we do things, while trying to keep the air of creativity, entrepreneurship, and flexibility. A similar experience happens for other businesses. As you’re growing you should be growing your list of procedures and ways of doing routine things so that your company has that uniform culture, ways of doing things and others understand who you are. The procedures are also a great way to assess problems. Whenever you have a problem in your business it’s usually one of two things. Either the employee has not followed the procedure which is bad or the procedure has broken, which is also not good. However, this gives you the opportunity for growth and change. You get feedback. This is one of the most beautiful things about having procedures is by utilizing the procedure system as things are happening in your business, you’re able to go back and assess where the problems are.

When everybody’s doing things differently and a problem occurs, all you can do is look at how that one person was doing it, assess it, and determine what went wrong and try to hope it doesn’t happen the next time. When you’re operating a system with procedures, business thoughts and goals in mind, it becomes much easier. You can monitor what’s going on in your system when problems happen. Particularly, when problems recur – it gives you an opportunity to go back and address the root cause, adjust the procedure. You can do business better, serve your customers better, have better flows, be more efficient, all because you have something to go fix and change for the future. Procedures are very valuable and they help us make our businesses bigger and more predictable for ourselves and for the outsiders. To the extent, you have procedures, it’s a great opportunity to do more, to assess more and to connect better with others.

What’s been your experience with your business? Have you utilized procedures? How are you doing on updating and implementing your procedures? Join us in the comments below and let us know about your thoughts and experiences.

Make sure you download our free checklist to assess your business. 


This posting is intended to be a tool to familiarize readers with some of the issues discussed herein.  This is not meant to be a comprehensive discussion and additional details should be discussed with your attorneys, accountants, consultants, bankers and other business planners who can provide advice for your circumstances. Each case is unique.  Past results do not guarantee future outcomes. This article should not be treated as legal advice to any person or entity. Josephine Eber.


About the Author

R. Shawn McBride is the Chief Innovation Officer at McBride For Business, LLC. His signature keynote, The 3 Laws of Empowerment, gives audiences an entertaining look at how they can prepare, plan and protect themselves. You can email R. Shawn McBride or (214) 418-0258.

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Posted In: Business, Growth, Strategy

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