You know, it’s probably not shocking, but being in a client service business, I try to do things the way the client wants. It leads to more business and it leads to a better connection with the client. So many of us are caught up on a particular way of doing things and it’s great to have processes and procedures in your business as we discussed. But it is good to offer your clients flexibility, understanding and the ability to service their dreams.
That’s why I do what the client wants. Sometimes this can look like a challenge. Sometimes the client has a different vision of what they want me doing versus what I think I should be doing. That’s okay. The two of them don’t always have to be exactly the same. For instance, I recently had a client at my law firm, www.mcbrideattorney.com who brought in a lawyer to do a lot of the work that I was previously doing. This is not the first time this has happened. Every time, rather than whine and complain, or saying oh I lost that client, I worked with the new lawyer inside the client. We build a team. We create synergy. We do more business together because now, two are better than one.
It really becomes a partnership like we’ve discussed in other blogs. It can be a cooperative environment. I could take the short view. I could worry about myself and what’s in my best interest, but I don’t. I worry about what’s best for the client. There’s a reason why the client’s doing things the way they are and I support and embrace that. By doing that, I’m supporting and embracing myself and my future and the things I want to accomplish.
What’s been your experience? Have you had to do things differently because of your client’s wants or needs? How did it impact you? What benefits from it did you see? Join us in the comments below and let us know your thoughts and experience.
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This posting is intended to be a tool to familiarize readers with some of the issues discussed herein. This is not meant to be a comprehensive discussion and additional details should be discussed with your attorneys, accountants, consultants, bankers and other business planners who can provide advice for your circumstances. Each case is unique. Past results do not guarantee future outcomes. This article should not be treated as legal advice to any person or entity. Freeimages.com/photographer Ulrik De Wachter.
About the Author
R. Shawn McBride is the Chief Innovation Officer at McBride For Business, LLC. His signature keynote, The 3 Laws of Empowerment, gives audiences an entertaining look at how they can prepare, plan and protect themselves. You can email R. Shawn McBride or (214) 418-0258.