We think of systems as being mechanical, as processes, procedures, or routine tasks are done a certain way. There is a certain mechanical element, a certain process, something that does not have a comfortable human touch. But can systems make your business better and more responsive to your clients, to your customers, to those you care about? I think they can.
Systems can be used to take care of everyday things, such as calls and emails being fielded by the office, which will allow you and your employees to pay more attention to your clients. This is pointed out to me by Atticus, the attorney consulting firm. We work with them to improve our processes, procedures, and practices for our clients. Atticus points out that if you have proper systems working, and you are doing the things you need to do within the processes and procedures, then those things are being taken care of behind the scenes.
When the attorneys are meeting with their clients, they can completely focus on the clients and not worry about ancillary issues. The routine calls and emails will not interrupt because they are being handled by the systems, and the attorneys can be fully responsive and understanding to their clients.
Think about this for your business. How can you implement systems, processes, and procedures, to make sure that you are servicing your clients as well as you possibly can? Could systems be the answer to getting more done, to make things feel more personal for your clients?
What are your thoughts on this? What has been your experience with your own systems? Join us in the comments below and let us know your thoughts about using systems to help your clients.
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This posting is intended to be a tool to familiarize readers with some of the issues discussed herein. This is not meant to be a comprehensive discussion and additional details should be discussed with your attorneys, accountants, consultants, bankers and other business planners who can provide advice for your circumstances. Each case is unique. Past results do not guarantee future outcomes. This article should not be treated as legal advice to any person or entity. Freeimages.com/photographer Flo Holzinger.
About the Author
R. Shawn McBride is the Chief Innovation Officer at McBride For Business, LLC. His signature keynote, The 3 Laws of Empowerment, gives audiences an entertaining look at how they can prepare, plan and protect themselves. You can email R. Shawn McBride or (214) 418-0258.