The famous question people ask, “Are you listening or are you just waiting to talk?” I revisit this question constantly. In conversations we should be listening, not waiting to talk. I notice so many people who are in a conversation that want to interject some specific point or make some specific statement, and they’re actually waiting for a break in the conversation so they can say something specific. If you’re going to be a good listener and a great service provider to your clients or customers, you really need to understand them. What’s more important than the point you want to make or the statement that you need to say is what are they communicating? What are they trying to say?
You really want to listen, not just wait to talk. Let the other person make their point and ask a question back, or leave an inquiry open, and then you can talk in direct response to the current item the other person is concerned with. You may even in some cases want to answer with a question to prompt the other person to think more. This is a great way to get them to dig deeper into what they’re thinking and what they’re doing. I’d really like to know when you’re working are you listening, or are you just waiting to talk? What difference would this make in your world if you listened more and talked less?
Join us in the comments below and let us know about your experience. Have you ever worked with people who just wanted to talk and didn’t want to listen to you? How have you dealt with that? How have you made things better for the future.
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This posting is intended to be a tool to familiarize readers with some of the issues discussed herein. This is not meant to be a comprehensive discussion and additional details should be discussed with your attorneys, accountants, consultants, bankers and other business planners who can provide advice for your circumstances. Each case is unique. Past results do not guarantee future outcomes. This article should not be treated as legal advice to any person or entity. Freeimages.com/photographer Niels Boegh.
About the Author
R. Shawn McBride is the Chief Innovation Officer at McBride For Business, LLC. His signature keynote, The 3 Laws of Empowerment (www.rshawnmcbridelive.com/3laws), gives audiences an entertaining look at how they can prepare, plan and protect themselves. You can reach R. Shawn McBride at firstname.lastname@example.org or (214) 418-0258.
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